WordPress Support Specialists White Label Partnership

There are no hidden or extra fees – all of our plans and prices are 100% transparent – what you see is what you get. To qualify as a White Label Partner, all you need is a minimum of 2 WordPress websites to be managed.

The first step is to book a Free Intro Call to discuss how we can help you grow your business and what support & maintenance requirements your clients’ websites have.

We then ask you to securely send us the login credentials for all of your clients’ sites so we can advise on appropriate plans for each.

When you’re ready to go ahead, we’ll send you a secure payment link to start your monthly direct debit (fees will then be collected each month from the date you sign up)

Finally, we’ll ask you to set up a wpsupport@youragency.com email address for us to contact your clients under your name and banner. We’ll also provide you with links so your clients can access our ticketing interface to log issues or edits to be made.

We will advise you on this after your Free Intro Call. Our Specialists will assess which plan is required for each site based on what functionality it has and what level of maintenance necessary.

We will never raise the prices of plans you’ve already purchased from us – the price you pay for month 1 will be fixed forever for those plans. That doesn’t mean we won’t ever raise our prices when our operating costs increase in the future. So subsequent plans would be charged at the new prices but would also be fixed at that price forever.

Yes, it does! Your clients can submit as many edit requests as they like for our team to work through. Tasks will be worked on one at a time, in the order they are submitted, completing one before moving on to the next. The time it takes to complete each task will depend on the size and complexity of the request.

Whilst we can’t provide an example of every possible item that is included or not, we’ve endeavoured to list the most common items we’re asked for. If you need to clarify anything, please get in touch.

Included: Editing and adding content on a page or post with text or images you provide, small styling changes via the page builder or CSS, adding a new plugin with its default settings, adding a product to your WooCommerce store.

Not Included: Building a new website, editing any custom code whether that be within the website or a plugin etc. migrating your website from one server/host to another, graphic design, content creation, sourcing images, sourcing specific themes or plugins, writing custom code.

Edit Example 1: We WILL edit the copy and text format on your Homepage if you provide us with the content.

We WON’T write new copy for your Homepage or format it without instructions.

Edit Example 2: We WILL install and set up a new plugin to enhance your website’s functionality with its features.

We WON’T design and install a custom plugin to create new functionality and features for your website.

Edit Example 3: We WILL upload a blog post for you if you provide us with copy, images, and a formatting brief.

We WON’T write a blog for you, source images, or provide formatting ideas.

Edit Example 4: We WILL add a new item to your WooCommerce store if you provide us with all the product details.

We WON’T build a new store or checkout for you.

PLEASE NOTE: 

We will edit existing pages and can add single page blogs (given a formatting brief inc. layout, copy and images). Edit requests with multiple pages and content formats such as membership course content, are not included with Unlimited Edits, but can be carried out as an adhoc task for an additional fee.

We will happily discuss and do our best to help you with any of the items that are not included in Unlimited Edits for an extra development fee, charged by the hour.

Yes, you can. We don’t tie you into any lengthy or complicated contracts. Simply email your Client Manager and we’ll action the changes you want to make starting from the next payment month. Please note: it may not be possible to downgrade certain sites if they have advanced functionality like membership areas or eCommerce.

Our pricing model is set up to offer as much value as we can at competitive rates, whilst keeping it as streamlined as possible.

WP Support Specialists are based all over the World, working asynchronously, so we know that we can deliver better client support with highly consistent response times using our ticketing system and email.

That being said, if you ever want to discuss your White Label Partnership account or experience, you can email your Client Manager to book a Zoom call.